MENNEKES worldwide

MENNEKES

Solutions

What to do in case of complaints?

For the complaint service we need the following information:

  • Please contact the internal sales staff in case of complaints: regional contact for ordering
  • Describe the defect of the delivery or product (with production code of the devices and best with photos of the damage) in as much detail as possible.
  • Required information for complaints processing:
    • reference data (source of supply) of the original order 
    • MENNEKES part number incl. quantity 
    • MENNEKES delivery note and / or
    • MENNEKES invoice number
  • For returns in the course of complaints, please always state the assigned complaint number
  • Please note the distribution channel of the original purchase
  • Please note our reference to warranty in our terms and conditions