What to do in case of complaints?

For the complaint service we need the following information:

• Please contact the internal sales staff in case of complaints: regional contact for ordering
• Describe the defect of the delivery or product (with production code of the devices and best with photos of the damage) in as much detail as possible.
• Required information for complaints processing:
  • reference data (source of supply) of the original order 
  • MENNEKES part number incl. quantity 
  • MENNEKES delivery note and / or
  • MENNEKES invoice number
• For returns in the course of complaints, please always state the assigned complaint number
• Please note the distribution channel of the original purchase
• Please note our reference to warranty in our terms and conditions